At shopwavez, we value your time and trust. Our cancellation policy aims to provide flexibility and peace of mind, ensuring you have control over your purchases every step of the way.
PRE-DISPATCH CANCELLATION
You have the option to cancel your order at any time before it is dispatched. To cancel your order, simply log in to your account, navigate to your order history, and select the order you wish to cancel. Once selected, follow the prompts to complete the cancellation process. If you prefer, you can also contact our customer service team, who will assist you promptly in canceling your order. We strive to make this process as easy and convenient as possible for you.
Post-Dispatch Cancellation
If your order has already been dispatched, cancellation is no longer possible. However, you can still return the item in accordance with our return policy once it has been delivered to you. Please refer to our return policy for detailed instructions on how to return your item and any applicable conditions.
Non-Cancellable Items
- Customized Products: Personalized or custom-made items cannot be canceled once the order is placed, as these products are created specifically to your specifications and preferences. We appreciate your understanding in this matter.
- Final Sale Items: Items marked as final sale or clearance are not eligible for cancellation or return. These products are offered at a significant discount and are sold as-is, which is why they are excluded from our standard cancellation and return policies.
Contact Us
For any questions or further assistance with your order cancellation, feel free to reach out to our customer support team. We are here to help you every step of the way and ensure that your shopping experience with us is smooth and satisfying.
Thank you for choosing shopwavez for your fashion needs. We look forward to serving you and ensuring your complete satisfaction with every purchase.
